Hrm...
Nothing can be done by posting in here
![Razz :P](./images/smilies/icon_razz.gif)
Without checking their irc channel, It seems to look like the server was offline while you were trying to FTP.
Of course, there are other possible reasons; dns failed, ftp blocked, maybe it`s just on your side.
I have used their shells many many years ago and never once had a problem. Can't say I know anything about them currently.
..and #falconnetworks @ Efnet