I have been using my eggs without problem, but yesterday and today I the following problem irritates ne

when I /ctcp sizzla chat the bot responds, and I click on 'accept' button to accept the dcc chat. But I wait with no respond :
DCC Chat session
Client: Sizzla (217.75.133.135)
Acknowledging chat request...
and then after some time
DCC Chat with Sizzla closed (unable to connect)
I deleted the user file and restarted the bots, /msg sizzla hello, im now again owner, but the problem is still unfixed.Please help me, thanks